Author Topic: Dont buy from autopartsdealer.com  (Read 295 times)

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Offline NVMYZ28

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Dont buy from autopartsdealer.com
« on: August 17, 2010, 10:16:17 am »
These guys (autopartsdealer.com) are clowns.

On 7/26 I placed an order for my Crane valve springs, valve spring compressor, and valve spring seats.  At the time of my order, it clearly said my parts wouldnt ship until 7/12.  I accepted because their price was $50 cheaper than Summits.  I wasnt in a hurry for the springs.

The seats showed up within 1 week.

Today (8/17) I still dont have my springs or spring compressor.

Yesterday I call them up, waited on hold for 30 minutes before a real person ever answered the phone, only to be told "oh, I don't think we can even get those - let me make a phone call".  10 minutes later she comes back on "I'm still on the phone waiting for them, I'll call you back is that OK?  She confirmed my number and I told her that was fine."

No call back.

Today I tried calling again.  After 30 minutes of waiting in the right "queue" within their menu, no one answered, and I got sent back to the very beginning of their menu system - as if I had just called for the first time.  30 minutes down the drain.

I knew I was taking a risk when trying them - but this will be my first and last time dealing with them.  They'll either ship it today (If i can get them on the phone), or refund me and I'll just stick with summit like I should have from the get go.
'05 Yamaha R1
'06 Yamaha Raptor
'08 Pontiac G8 GT

Offline Rockin C Racing

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Re: Dont buy from autopartsdealer.com
« Reply #1 on: August 17, 2010, 12:55:24 pm »
Jeff - If the prices are clearly advertised on the web cheaper than Summits, I think they still do price matching.  Call Summit and give them the url and exact part number and the Summit part number to the sales rep on the phone.  I've done this before sometime ago, and they price matched to keep my business.  Northern Auto Parts is another that does that I believe.
Lotsa Toys

Offline NVMYZ28

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Re: Dont buy from autopartsdealer.com
« Reply #2 on: August 17, 2010, 01:20:44 pm »
Ya I dont think they'll price match this since they dont have it in stock and had to order it~

Hopefully summit doesnt give me the same run around - but Ive never had a single issue with them in the past on special order parts, so I dont expect any issues.

Crane still lists these springs on their site - so I dunno what autopartsdealer.com issues were
« Last Edit: August 17, 2010, 01:23:10 pm by NVMYZ28 »
'05 Yamaha R1
'06 Yamaha Raptor
'08 Pontiac G8 GT

Offline The Sad

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Re: Dont buy from autopartsdealer.com
« Reply #3 on: August 18, 2010, 12:16:47 am »
That sucks - hope you get it worked out.

The SS looks like it could kick your ass, the WS6 looks like it's coming over to do it!

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Offline NVMYZ28

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Re: Dont buy from autopartsdealer.com
« Reply #4 on: August 22, 2010, 10:39:46 am »
Still screwing around with these jokers trying to get my money back for the parts they failed to deliver on.  They now claim they shipped my springs and compressor on 8/4, but when I talked to their "customer service" on 8/14 they said straight up they werent ever going to ship because they couldnt get them, and told me to expect a refund within 2 days.


These guys are absolute CLOWNS.
'05 Yamaha R1
'06 Yamaha Raptor
'08 Pontiac G8 GT